Drivers

No, the Somfy URTSI II does not allow multiple URTSI II units connected in serial using RS-232 communication. It only allows it when using RS-485 communication.

Yes, The Somfy URTSI II Crestron Home Driver allows the system to control multiple devices connected to multiple COM ports. Install a separate instance of the platform driver to each COM port.

1) The Crestron Home system loses control of the devices 30 minutes after reboot.

• Please check the license.

2) There is no control of any channel in one or more of the  Somfy URTSI II units.

• Check the Somfy URTSI II  power and antenna.
• Check the wiring pinout. Pin 3 is TX, Pin 6 is RX, Pin 7 & 8 is ground.

• Check that the rotary switch is set to 1.
• Check that the URTSI II Address in the  Somfy URTSI II Crestron Home Driver is set to 01.
• Check that there are no 2 SomfyIPtoSerial Drivers with the same TCP Port.
• Check that the Somfy URTSI II Driver TCP port matches the TCP port of the SomfyIPtoSerial Driver controlling the COM port where the URTS II is connected.
• Check that the correct port is used to communicate with the URTS-II. The RS-232 COM port is in the middle of the ports between the IR Senser input and the RS-485 input/output port. Please refer to the URTS-II Page 1. https://service.somfy.com/downloads/nam_v4/universalrts_interface_instructions.pdf

3) Can not control units on channel mark as 0 in the Somfy URTSI II  rotary switch.

• The rotary switch 0 marker means channel 16. The value 00 is not a valid channel on the  Somfy URTSI II Crestron Home Driver.

4) After making adjustments to the driver in the Installer Settings, I can only control the first shade.

• On iOS device, make sure you completely exit the Home app and than restart the Home app. On Crestron touchpanels, make sure you reboot the panel. This will force the panel to pull down the latest UI update from the processor.

It is recommended that you save a configuration or golden configuration before installing any driver.

This applies to the previous driver. This does not apply to the updated driver found in Drivers > Platform > Somfy > URTSI.

The SomfyIPtoSerial works in tandem with the Somfy URTSI II Crestron Home Driver. It helps to manage the communication with the URTSI II. Each instance of the SomfyIPtoSerial will manage the communication on a single COM Port. Each instance should have a unique TCP port. The SomfyIPtoSerial Driver is part of the Somfy URTSI II Crestron Home Driver package.

This applies to the previous driver. This does not apply to the updated driver found in Drivers > Platform > Somfy > URTSI.

The TCP port works as an identifier for the SomfyIPtoSerial Drivers. Each SomfyIPtoSerial Driver must have a unique TCP port.  The Somfy URTSI II Crestron Home Driver uses the TCP port to select the corresponding COM port.  As an example, let's use 2 Somfy URTSI II connected to 2 different COM ports in the system. Each URTSI II controls units in 5 locations. The Crestron Home system would implement 2 SomfyIPtoSerial Drivers to manage the COM ports. Each driver will have 1 unique TCP port number. No 2 SomfyIPtoSerial Drivers can have the same TCP port. For this example, the port numbers are 64401 and 64402. The Crestron Home system would implement 10 Somfy URTSI II Drivers, One per location. Five of the drivers would use the TCP port number 64401 and the other five 64402.

This applies to the previous driver. This does not apply to the updated driver found in Drivers > Platform > Somfy > URTSI.

The IP address is used to set the communication between the Somfy URTSI II Crestron Home Driver and the SomfyIPtoSerial Driver. It should be set as the loopback address 127.0.0.1 to let the system know that both drivers are part of the same system.

It is recommended that you save a configuration or golden configuration before installing any driver.

It is recommended that you save a configuration or golden configuration before installing any driver.

It is recommended that you save a configuration or golden configuration before installing any driver.

It is recommended that you save a configuration or golden configuration before installing any driver.

It is recommended that you save a configuration or golden configuration before installing any driver.

It is recommended that you save a configuration or golden configuration before installing any driver.

The driver only controls a single thermostat at a time. You will need to add additional driver instances, one for each thermostat (Eg. you have 5 AprilAire tstats, you will need to add 5 driver instances). If all the drivers are running on a single processor, you will just need one license key for all the AprilAire drivers.

Crestron Home manages input loop-outs using virtual adapters. The adapters are placed in the Crestron Home configuration as a hub between the source and the devices. The physical source is landed on the adapter’s input, and the adapter outputs are landed on the device's input as needed. The most commonly used adapters are the Universal A/V Adapter and the Uncontrolled Generic A/V DA. They are shown under the "Other" category below "Drivers".

The 8800 thermostat model does not have Wi-Fi connectivity

Yes, The CI-Somfy-RTS Crestron Home Driver allows the system to control multiple devices connected to multiple COM ports. Install a separate instance of the platform driver to each COM port.

Yes, The ESI R2D7 Crestron Home Driver allows the system to control multiple devices connected to multiple COM ports. Each COM port will need a dedicated R2D7IPtoSerial Driver.

Unfortunately, no. This driver only works with models 8810, 8820, 8830, and 8840. The 8920 does not support 3rd party automation control. The 8840 is the recommended replacement as it is the same hardware as the 8920 but with support for 3rd party control with our driver.

Yes, the Elk (Native UI) version is compatible with SIMPL Windows, however this has not been extensively tested yet.

No, this is a hardware setup issue. Consult with Somfy tech support on how to reverse the motor direction.

Please send an email to drivers@digitalautomation.us. If it’s a bug, please also let us know the steps to reproduce the issue. If it’s a feature request, keep in mind there is no guarantee that we will add it as we prioritize what is currently in demand. We do offer a service where you can pay to have a specific update prioritize, please contact us for more details if interested.

At the moment, the driver doesn’t support controlling other devices connected to the Binary room box. A future update will add this support.

For the Elk extension driver, although we have not directly tested the driver with a C1M1, Elk has stated to us that it is compatible and should work. Elk has also advised that there are reports of the C1M1 locking up when used with 3rd party control systems (not just with Crestron Home). The Elk “Native UI” driver is reported to not be compatible with the C1M1.

This specific use case is unfortunately not supported. Crestron Home has a limitation when it comes to 3rd party AV Switcher drivers. CH does not give you the ability to drive multiple outputs on an AV Switcher driver even if you land the same zone on multiple outputs. It will just force you to select a “default” zone to use. The best option is to wait for LEA to release updated firmware that will add an option to buss arbitrary channels together. It is best for you to contact LEA and voice your request and importance of the feature to them directly so they know you the customer wants it.

In order to control all or a group of shades at once, you will need to pair all the shades to a single channel. If for some reason it’s not possible to do this, than an alternative is to define a quick action and add the shades you want to control to the quick action. The disadvantage with this option is that the shades will move in a staggered manner.

In order to control all or a group of shades at once, you will need to define a group in the SDN software and assign it a group address. If for some reason it’s not possible to define this group address, then an alternative is to define a quick action and add the shades you want to control to the quick action. The disadvantage of this option is that the shades will move in a staggered manner.

• You can not control individual channels with this driver. This driver was designed to control only pairs of channels. The reason for this is because in a residential project (which is what Crestron Home is used for), you would normally be using stereo pairs and would want to route stereo. The driver has hard coded the pairs as follows:

This is currently not possible with this driver and it is a Crestron Home limitation. Popping up the security page is only possible if the driver uses keypad emulation. This driver does not utilize keypad emulation because the Elk panel does not support keypad emulation. You may file a feature request with Crestron if you want this CH behavior to change.

If the Somfy shade motor supports storing a Favorite Preset, than you can setup the shade to the desired position and save it as the “My” preset (please consult with Somfy for further details on how this is done). On the OEM remote, confirm that pressing the “My” button, when the shades are not moving, will move the shade to the desired position. Move the shade to a different position, now from Crestron Home, if shades are not moving and you press the “Stop” button for that shade, it should move it to the preset position.

We are no longer providing basic Elk license starting 2024. There wasn’t enough demand for the Elk basic license to continue to provide and support that option. Anyone that still has a basic license will still be supported in the foreseeable future, however updates to address issues found only when using the basic license will take lower priority than issues found in the Pro license.

There is an issue that occurs in CH, after making a change in the settings of a driver. The tile will show offline, or it will seem like the setting didn't take effect or the driver seems like it's not working properly. The fix is to reboot the TSW panel or restart the IOS/Android app to force CH to pull a fresh copy of data from the processor. Crestron is aware of the issue.

If the driver doesn't create the directory with the zone list, there are a few steps you can take to troubleshoot the issue:

• Verify the system name: Ensure that you are using the correct system name that was used when the thermostat was initially paired with the user's Carrier account. Using the wrong system name can prevent the driver from creating the directory. The system name is case-sensitive. If you are unsure about the system name, it's recommended to refer to the documentation or user manual provided by Carrier or contact their support team for assistance.

• Unpair and pair the thermostat: If you don't remember the system name or suspect that it might be incorrect, you can try un-pairing and re-pairing the thermostat again on the user's Carrier account. This process typically involves accessing the settings menu on the thermostat and selecting the unpair or disconnect option. Once unpaired, follow the instructions provided to pair the thermostat again with the correct system name.
• Allow time for communication: After adding the thermostat to a room, it's important to wait for a sufficient amount of time for the driver to establish communication with Carrier’s service. In some cases (especially systems with a large number of thermostats), it may take at least 1 to 2 minutes for the driver to properly communicate and create the directory with the zone list.
• The authorization code has a very short expiration time (approximately ~30 seconds). Many people obtain the authorization code first and then slowly go through the process to install the driver. Instead, go through the process of installing the driver and enter in all other information (ie. api key, api secret, license key). Then go through the process to obtain the authorization code and system name. Once you obtain that info, put it in the driver and proceed.

• If after all these steps the folder is still not showing up, then you may contact us via email. We may ask you to send us the user’s account credentials in order to properly troubleshoot the issue. If sending the account credentials is not possible for whatever reason, then your only other option is to use an alternate control method, such as our other Carrier driver, that uses RS-232 and SAM module.

• Confirm that the credentials are correct
• Make sure the username or password doesn’t contain spaces or special characters like “+”, “,”, “;”.

If the driver still doesn't create the directory with the zone list, there are a few steps you can take to troubleshoot the issue:

1. To ensure correct directory creation, within the installer settings, there is a clickable link named "Authorization," which, when clicked, redirects to the Honeywell/Resideo website. It is necessary to accept the permissions by selecting the device(s) and clicking on the “OK” button, it will then redirect you to Digital Automation’s website. This authorization is required to be done once.

2. Verify the Location name by using the exact case-sensitive name used during the initial thermostat pairing with the user's Honeywell account, as the driver is sensitive to case and accuracy. You can use the Honeywell/Resideo web app or the authorization webpage to get the location name.

3. Allow time for communication: After adding the thermostat to a room, it's important to wait for a sufficient amount of time for the driver to establish communication with Honeywell’s service. In some cases (especially systems with a large number of thermostats), it may take at least 1 to 2 minutes for the driver to properly communicate and create the directory with the zones.

4. If the folder is still not showing up after all these steps, you may contact us via email. Please be prepared to provide the user’s account credentials to troubleshoot properly.

Make sure the username and password that you put in the driver is correct. Another common reason is the player name doesn’t match what was specified. Make sure the player name that you specified in the driver is spelled exactly (case-sensitive) as the name that was set in the Blackdove phone/tablet app. If you need to update, make sure you reboot the UI and the CH processor (so that the latest settings are loaded). If you have done this and still have no control, check to see if you can control the player in the Blackdove phone/tablet app. If you can not, than remove the device and re-pair. Once you confirm the player can be controlled with the Blackdove phone/tablet app, check the player name and reboot the processor and UI. If you’re still not able to control the player through the official Blackdove app on your phone/tablet, then contact Blackdove for further support.

This is due to a limitation of the hardware. When the unit powers on, it does not send the current volume level back to the driver. The way around this is to set a startup volume in Crestron Home. Setup a sequence triggered by monitoring the Media Zone On event. Go to a room that’s on an output of the amp, select Media Operation and add a Set Volume and set a volume level to match the startup volume in the amp. You’ll need to add some delay in front to allow for the amp to warm up before accepting commands.

The driver receives the system name from Carrier, which is assigned during the initial thermostat pairing process on the web page. Even if you update the name on the web page, the system name returned by Carrier’s server will still reflect the old name. To update the system name that is returned to the driver, you will need to unpair the device and then pair it again. This will ensure that Carrier sends the updated system name.

It is recommended that you contact Somfy tech support or consult with your shade installation contractor for full details. Briefly, Somfy provides the software (called RS485 Demo Tool) and a USB-to-RS485 cable. You connect the cable to your computer and connect the other end to your CI-Somfy-RTS transmitter (make sure your transmitter has power!). Use the Somfy OEM remote to job the shade into pairing mode. Than in the software, select your channel and than choose “Open Programming Mode” and that will pair the shade to your transmitter at your selected channel. In a future driver update, we will make the “Open Programming Mode” command available.

On the RS232 side, from the processor, you connect tx from the processor to the rx on the adapter and rx on the processor side to tx on the adapter. Ground from the processor goes to ground on the adapter. On the RS485 side, you would wire the TX/RX+ from the adapter side, to the + on the Somfy transmitter and the TX/RX- from the adapter to the - on the Somfy transmitter. Although wiring RS485 ground is optional, it is recommended to connect ground from the adapter to ground on the device. The example image below shows how the wiring should look like between the adapter and the Somfy transmitter.

You can add shade controls to your Keypads by creating quick actions. You can add these quick actions to any room. Then chose to have them shown or not on the UIs by selecting and editing the property using the eye symbol next to the quick action.

Then you can reference the quick action on any keypad as shown in the next snapshot.

This depends on your configuration, in general, each SAM module can talk to two handlers and the processor would just need a single serial port to the SAM module. Please ask your HVAC contractor or contact Carrier for more details.

Brief steps are text console into the processor, do enableprogramcmd, find out the driver ID via ccdinfo. Enable logging by using ccdlogging id on. Than follow up by doing ccdtxdebug id on. This will print the exact text that’s being sent out to the device. Turn it off by doing ccdlogging id off.

Connect to the Crestron Home processor with toolbox text console

1. Send the command enableprogramcmd

2. Send the command ccdinfo . Look for the driver and take note of the driver ID.

3. Send the command ccdlogging ID on

4. Once all the needed information is gathered, send the command ccdlogging ID off . It is important to disable the ccdlogging at the end to avoid performance issues.

On the Crestron Home™ Setup App, select the gear icon on the Blackdove driver instance to be updated. Select the Installer Settings tab. Update the Device Name and License information as needed, then press O.K.

After updating the Installer Settings tab, the Control tab information needs to be refreshed by reentering the user name or the password. Rebooting the Crestron Home™ processor from the Setup App is another valid method to refresh the Control tab information.

Unfortunately you need to uninstall the driver, taking care to make sure you check the option to the Delete the Configuration in the “Installer Settings” in the main platform driver. Than install the driver again using a new authorization code. The reason for this is a security feature on the manufacturer’s side. The existing authorization is paired with a specific set of devices and can not be updated dynamically. The only option is to generate a new authorization code that is paired with an updated list of devices. A word of warning, this will also delete all the quick actions associated with this driver.

Unfortunately you need to uninstall the driver, taking care to make sure you check the option to the Delete the Configuration in the “Installer Settings” in the main platform driver. Than install the driver again using a new authorization code. The reason for this is a security feature on the manufacturer’s side. The existing authorization is paired with a specific set of devices and can not be updated dynamically. The only option is to generate a new authorization code that is paired with an updated list of devices. A word of warning, this will also delete all the quick actions associated with this driver.

Unfortunately you need to uninstall the driver, taking care to make sure you check the option to the Delete the Configuration in the “Installer Settings” in the main platform driver. Than install the driver again using a new authorization code. The reason for this is a security feature on the manufacturer’s side. The existing authorization is paired with a specific set of devices and can not be updated dynamically. The only option is to generate a new authorization code that is paired with an updated list of devices. A word of warning, this will also delete all the quick actions associated with this driver.

You need to register an account on our website and order a license for the Blackdove driver. The license is no-charge and per processor. This is to keep track of how many times the driver has been installed. You may request as many license’s as you have processors.

This driver supports controlling all zones, including damper zones, that are associated with the configured location. Please verify your driver settings and ensure you have entered the correct authorization code and the location name.

Crestron Home handles input loop-outs using virtual adapters.  The adapters are placed in the Crestron Home configuration as a hub between the source and the devices. The physical source is landed on the input of the adapter, and the adapter outputs are landed on the input of the devices as needed. The most commonly used adapters are the Universal A/V Adapter and the Uncontrolled Generic A/V DA. They appear under the "Other" category below "Drivers".

This is due to a bug in Crestron Home. You have to go back to the driver settings (ie. the gear), go to the Control tab. It should show the IP Address, port, username, and password. What you have to do is force the Apply button to be enabled by making and undoing a change, eg. add a 1 to the end of the username and delete the 1. Once the Apply button is enable, press it. Check the driver.

In general, most uses of the Output x Audio outputs is incorrect. If you are using them because you are looping inputs from one amp to another, then please see the previous FAQ entry.

Unfortunately yes, if you add thermostats, you have to go through this process again. This is a security feature from Honeywell. The authorization only allows you access to the thermostats that have been allowed. Since the newly added thermostats were not allowed, the driver can’t get access to it. The process is similar to updating the driver. First make sure you check the option to delete the configuration file in the drivers Installer Setup option. Then uninstall the driver. If you don’t check the option to delete the configuration file, it will just pick up the old (now stale) authorization data and the new thermostat won’t show up. It’s recommended that you wait until all the thermostats have been installed before going through the process of getting them to work with this driver.

Unfortunately yes, if you add thermostats, you have to go through this process again. This is a security feature from Honeywell. The authorization only allows you access to the thermostats that have been allowed. Since the newly added thermostats were not allowed, the driver can’t get access to it. The process is similar to updating the driver. First, make sure you check the option to delete the configuration file in the driver’s Installer Setup option. Then uninstall the driver. If you don’t check the option to delete the configuration file, it will just pick up the old (now stale) authorization data and the new thermostat won’t show up. It’s recommended that you wait until all the thermostats have been installed before going through the process of getting them to work with this driver.

Not necessarily, when you first install the driver and enter the authorization code, if it’s successful, it will create a config file on the processor. This config file will remain on the processor unless you manually remove it. When you install a new version of the driver, leave the authorization code empty and it will automatically pick up the file and use the information in their to make its request. It is important that the instance number matches the previous driver.

Not necessarily, when you first install the driver and enter the authorization code, if it’s successful, it will create a config file on the processor. This config file will remain on the processor unless you manually remove it. When you install a new version of the driver, leave the authorization code empty and it will automatically pick up the file and use the information in there to make its request. It is important that the instance number matches the previous driver.

No, you do not need a license for each driver instance. The license is per processor, which means you can have as many instances as you need on the same processor using the same license.

No. This is a limitation with Creston Home and not with the driver. After enabling the save passcode option, it cannot be changed. You must remove and re-add the driver if you want to update the saved passcode. Crestron has acknowledge that this is currently the only solution. You may file a feature request with Crestron if you want this CH behavior to change.

The Basic license is no longer available; only the Pro license is available.

Currently, we were able to successfully test using this DTECH adapter from Amazon. On a CP4R, we noticed that if you want to use COM 1, you will first need to select another COM port (such as COM 2) during install and then switch to COM 1. If you use any COM port other then 1, than you don’t need to do this. If you encounter any other adapters that work, you may let us know at drivers@digitalautomation.us. We’ll update this post as we encounter other adapters that have been reported with success.

The Driver should have the correct IP Address and appear online before it can attempt to log into the PDU.

• Select and Premium series

Access to the control protocol is disabled by default, to block unauthorized access until properly set up. In the case of Select and Premium models, it will be unlocked at the first webpage login, when the password is set. The Crestron driver should username “user”, It might not work properly with the username “admin” the password entered on the driver should be the same as the password set for the Control System password in the PDW web interface section PASSWORDS settings

• Premium Plus

When using the PremiumPlus, the protocol must be manually enabled via the checkbox in Device Setting -> Network Services -> Control Protocol. Being that the Premium+ has configurable accounts, there is no default “user” login for the control protocol. Instead, the login command’s username and password can reference any created user account that has admin rights and the control protocol enabled.

Each output provides the option to set the maximum volume level. The valid values range from -70 to 12 dB. No decimals, units, nor letters are allowed. Out of range values or invalid characters default the maximum value to 12 dB. 

When Crestron commands the amplifier, the maximum volume values set on the driver will take priority over the maximum levels set on the Sonance DSP amplifier web interface.

Start up volume needs to be setup on CH. Please see the “Setting Start-up Volume” sections on the driver manual.

Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.

If your processor is using OS4 the new path is “Drivers → Managed Platforms”.

Ensure the arm / disarm button is pressed and held until the wheel is filled.

Confirm that the credentials are correct and make sure the username do not have spaces or special characters like “+”, “,”, “;”.

The option “delete configuration file” should should remain unchecked. The driver saves the communication configuration into a file. When any user attribute value is changed, the driver is deleted (including the configuration file) and re-added again. If the driver is going to be removed permanently and not re-installed, the option “delete configuration file“ should be checked.

• Make sure the physical connections are good and correct.
• Confirm the communication settings set in the driver.
• If you have Infinity Touch thermostats, make sure the thermostat is on the home screen.
• Confirm you are using a supported SAM module. If you have Infinity Touch thermostats, you need to have at least SAM model SYSTXCCSAM01, SYSTXCCRCT01 or SYSTXCCRWF01. If you have older SAM board model, paired with the Infinity Touch thermostat, than this will not work.
• Uninstall the driver, reboot the CH processor, re-install the driver.

The current Devialet driver uses the default names of the input to do its switching. If you renamed any of the inputs, then the driver will not work. You will need to put back in and use the original/default names of the input. You will also need to make sure that the header is set to DEVIALET in the config.

The first thing is to make sure your Atlona switcher is configured to not require secure login for telnet. That setting needs to be turned off. If you purchased a license, you need to make sure you put in the correct Crestron processor MAC address in when you purchased the license on our website. You than need to make sure you installed the correct driver. On the CH Setup App (and on Crestron’s driver portal), there are 2 versions of driver listed for the Atlona models. One is our driver and the other is from another company. You’ll need to go into the Info of the driver and access the Help file link to see which driver is the Digital Automation driver.

The SAM module needs enough time to process each command and send the requested feedback. This is a limitation of the speed of the SAM hardware.

Check the “Number of Rooms” field in the Installer Settings tab and the COM port configuration. Also CH OS4 has moved the folder to a dedicated “Managed Platforms” that appears at the top most menu level.

• Make sure the processor has access to the internet.
• Make sure you copied the entire authorization code correctly and did not leave out any characters.
• Make sure you are not re-using the authorization code. Once an authorization code has been used, it can not be used again.
• Make sure you use the authorization code within 1 minute of generating it. It has a very short expiration time (aprox. less than 1 minute).
• Make sure you are using the proper case when specifying the location name. (case-sensitive).
• Make sure that when you defined the app in the http://developer.honeywell.com website, you specified the return url/uri as None and not none (case sensitive).
• Wait at least 60 seconds. Sometimes, especially when there is a large number of thermostats, it can take longer for the cloud service to provide the driver all the thermostat information and the driver may take additional time to process it in order to create the folder.

If the outputs are not turning on / off properly from the driver you will have to enter the status web UI using this URL structure: X.X.X.X/Status.htm (X.X.X.X is the amplifier IP address in the local network), turn all outputs off, then turn them on, and then turn them off.

The setpoints increment and decrement by 1° by default with this driver.

After completing the routing configuration, go to "Customize Actions & Events".

Then, Select the room and Media Zone Events.

Select “Media Zone On” on the left column. Choose “Sequence” and “Media Operations” in the middle column. Add a 1-second delay and a “Set Volume” from the Media Operation selection to the sequence. Enter the turn on room volume level (In %) in the dialog box that will appear when adding the Set Volume option.

After setting the start-up volume on CH, go to the Sonance configuration page and set the startup volume to the lowest level possible, in this example, -70. The intent is to have CH be the single point of control and to avoid any jumps in volume level when the room is turned on.

Please make sure that the start up volume on the Sonance is -70 to avoid the sudden volume jump whenever a room turns on. Please see the “Setting Start-up Volume” sections on the driver manual.

1) The Crestron Home system loses control of the devices 30 minutes after reboot.

• Please check the license.

2) There is no control of any unit on the ESI R2D7.

• Check that power to the unit is being provided on the port for system 1.
• Check the wiring pinout. The wiring cable used should be straight-through.
• Check that there are no 2 R2D7IPtoSerial Drivers with the same TCP Port.
• Check that the ESI R2D7 Driver TCP port matches the TCP port of the R2D7IPtoSerial Driver controlling the COM port where the R2D7 is connected.

3) After making adjustments to the driver in the Installer Settings, I can only control the first shade.

• On iOS device, make sure you completely exit the Home app and than restart the Home app. On Crestron touchpanels, make sure you reboot the panel. This will force the panel to pull down the latest UI update from the processor.

"AT-HDR-H2H-88MA", "AT-HDR-H2H-44MA", "AT-OPUS-810M", "AT-OPUS-68M", "AT-OPUS-46M", "AT-OME-PS62", "AT-UHD-PRO3-44M", "AT-UHD-PRO3-66M", "AT-UHD-PRO3-88M", “AT-Juno-451”, “AT-UHD-SW-51”, “AT-UHD-SW-500ED”, “AT-UHD-SW-52ED”

This driver only works via RS-232 using the SAM module.

• Make sure the Elk is online. Try pinging the IP Address to make sure it is online. Use a telnet client like Putty to confirm that Elk is accepting connections. Using Putty, connect to the IP address of the Elk on port 2101. If you get a connection refused message, it means the Elk is not properly set up.

• You need to make sure the Elk and the M1XEP are properly configured. The M1XEP needs port 2101 and is unsecured to be enabled. See example screenshot.

• Make sure the Elk configuration software is not connected when you test the driver. If it is, disconnect it, otherwise it will lock out third party connections.

The concept of the instance number is the same as how it’s used in the Crestron SIMPL HVAC Scheduler module. The instance number is used to create a unique filename on the processor so that it stores the token information needed to make requests. In normal circumstances you can leave it as one. You would need to change the instance number if the thermostats were paired to separate user accounts and you wanted to provide them access to thermostats from both accounts. An example of this is if the main house thermostats are paired to one user account and the guest house thermostats are paired to a separate user account. If you want thermostats from both properties to show up, you would need to add 2 instances of the platform driver, and each instance would need a unique instance number to work properly.

The concept of the instance number is the same as how it’s used in the Crestron SIMPL HVAC Scheduler module. The instance number is used to create a unique filename on the processor so that it stores the token information needed to make requests. In normal circumstances you can leave it as one. You would need to change the instance number if the thermostats were paired to separate user accounts and you wanted to provide them access to thermostats from both accounts. An example of this is if the main house thermostats are paired to one user account and the guest house thermostats are paired to a separate user account. If you want thermostats from both properties to show up, you would need to add 2 instances of the platform driver, and each instance would need a unique instance number to work properly.

• The standalone driver allows control of only one system and one zone. It offers a slightly simpler driver setup.
• The platform driver allows controlling more than one handler and zone on a SAM.
• The standalone driver is available on the HVAC menu on the Crestron Home Setup.

The R2D7IPtoSerial works in tandem with the ESI R2D7 Crestron Home Driver. It helps to manage the communication with the R2D7.  Each instance of the R2D7IPtoSerial will manage the communication on a single COM Port. Each instance should have a unique TCP port. The ESI R2D7 driver is part of the ESI R2D7 Crestron Home Driver package.

Make sure under Globals > G29-G42 (Special) > Serial Port 0 Transmit Options, that all the checkboxes are marked, as shown in the example screenshot.

• Make sure under Users > [User name] > User Authorizations, the “Access” option is unchecked, as shown in the example screenshot.

There is a current limitation with the security device type in Crestron’s Certified Driver (CCD) SDK. Function buttons are only available if the driver utilizes keypad emulation. This driver does not utilize keypad emulation because the Elk panel does not support keypad emulation. You may file a feature request with Crestron if you want this CH behavior to change.

When you are getting the authorization code, you have to select the thermostats per location and the location name itself. In the image below you can see 2 locations: Main House and Guest House. In this case you should use 2 driver instances for each location.

The problem is Honeywell doesn’t let you authorize any thermostats that have been paired with the TCC app for third party control via the Honeywell Home API. Until Honeywell allows the authorization, TCC thermostats remain unsupported by this driver. Please use our Honeywell TCC driver to control those thermostats.

The setpoints values on the driver displays a rounded number. This is a limitation on the Crestron widget that is used, it can only display whole numbers.

You don’t strictly need it if you use a COM port that supports RS-485 (such as COM 1 on the CP4R). However, if you use any other COM port that doesn’t support RS-485 (like on an NVX), than you will need an adapter.

Each developer account is limited to a certain number of access to Honeywell Home’s API every month. To get around this problem, we require that you create and use your own developer account.

The delay in drivers loading is attributed to the platform driver, which requires a minimum of 20 seconds to establish its drivers following a system reboot. This duration is essential to ensure synchronization with the processor's readiness for optimal functionality.

The driver needs to properly poll each zone defined in the system separately. By specifying the exact zones that are used, it will allow the processor to ignore non-used zones and quickly get the needed information. Note that this is not intended to be a way to exclude zones from being monitored. If you do not want a zone to be monitored, then you’ll have to configure it as such on the Elk panel.

The TCP port works as an identifier for the R2D7IPtoSerial Drivers. Each R2D7IPtoSerial Driver must have a unique TCP port.  The ESI R2D7 Crestron Home Driver uses the TCP port to select the corresponding COM port.  As an example, let's use 2 ESI R2D7s connected to 2 different COM ports in the system. Each R2D7 controls units in 5 locations. The Crestron Home system would implement 2 R2D7IPtoSerial Drivers to manage the COM ports. Each driver will have 1 unique TCP port number. No 2 R2D7IPtoSerial Drivers can have the same TCP port. For this example, the port numbers are 64501 and 64502. The Crestron Home would implement 10 ESI R2D7 Drivers, One per location. Five of the drivers would use the TCP port number 64501 and the other five 64502.

The IP address is used to set the communication between the ESI R2D7 Crestron Home Driver and the R2D7IPtoSerial Driver. It should be set as the loopback address 127.0.0.1 to let the system know that both drivers are part of the same system.

This thermostat model uses a cloud service to send and receive information. Carrier (and most cloud based services) have a limit on the number of queries and requests that can be made. For Carrier, this is 10 minutes.

This has to do with Carrier wanting to charge access to their API based on usage. Should Carrier decide to backtrack on this decision, we will update so the license accordingly.

If you wired the control board directly to the processor’s RS-232 port, then you are missing a crucial piece. The control board does not utilize standard RS-232 signals. It uses “TTL” and requires an “RS-232 Shifter” to be connected between the CH processor and the DaVinci control board. This RS-232 shifter must be installed between the DaVinci control board and the CH processor. A screenshot from the relevant integration document from the manufacturer is below (Full PDF). Please contact Travis Industries for more information if you have any further questions about the physical connection and setup.

• Check the IP address and port (8000 by default) configuration on the driver and the thermostat.
• Make sure the thermostat and the Crestron Home processor are on the same network and they can communicate between them. Make sure there are no network restrictions that filter TCP port 8000.
• In order for the thermostat to be controlled by a control system, you will have to enter the installer setup on the thermostat and change it to “Home Automation” mode. Each thermostat has a different way to get into the installer setup and the settings are also laid out different. Please refer to the thermostat manual or contact AprilAire tech support for instructions.

Carrier provides a limited number of queries each month, so we have to be respectful of that limit for all our users. Should Carrier provide a solution that doesn’t require polling, we will update our driver accordingly.

This is a limitation of the current version of Crestron Home. Crestron has stated in the past that they plan to have the ability to have a custom driver also act as a media source in the future. The more technical reason is that the Blackdove driver is developed using the Extensions framework in Crestron’s SDK and currently the Extensions’s framework doesn’t support triggering media actions.

The Driver only reports actively faulted zones and the list disappears when nothing is faulted. If it’s showing and disappearing then that zone is only staying tripped briefly. The driver does have a new option that allows you to define zones that are always available for bypass. This will show up as a second button below the faulted list button.

This is an issue with Crestron Home app on Android. Please close completely the CH app and test it again.

Very likely it will, even if it is not listed as officially supported by our driver. Atlona switchers generally use the same control codes across most of their models. The best way to find out is to use our driver’s built-in 30 minute trial period to test to make sure it controls the specific Atlona model you have, before purchasing a license.

Yes, setting the channel ID to 00 would allow the driver to control all the units in the 60 channels of a system.

No, setting the system number to 0 would only allow the driver to control systems 1 through 7. It will not include the radio channels.