Somfy URTSI II Crestron Home™ driver

It is recommended that you save a configuration or golden configuration before installing any driver.

1) The Crestron Home system loses control of the devices 30 minutes after reboot.

• Please check the license.

2) There is no control of any channel in one or more of the  Somfy URTSI II units.

• Check the Somfy URTSI II  power and antenna.
• Check the wiring pinout. Pin 3 is TX, Pin 6 is RX, Pin 7 & 8 is ground.
• Check that the rotary switch is set to 1.
• Check that the URTSI II Address in the  Somfy URTSI II Crestron Home Driver is set to 01.
• Check that there are no 2 SomfyIPtoSerial Drivers with the same TCP Port.
• Check that the Somfy URTSI II Driver TCP port matches the TCP port of the SomfyIPtoSerial Driver controlling the COM port where the URTS II is connected.
• Check that the correct port is used to communicate with the URTS-II. The RS-232 COM port is in the middle of the ports between the IR Senser input and the RS-485 input/output port. Please refer to the URTS-II Page 1. https://service.somfy.com/downloads/nam_v4/universalrts_interface_instructions.pdf

3) Can not control units on channel mark as 0 in the Somfy URTSI II  rotary switch.

• The rotary switch 0 marker means channel 16. The value 00 is not a valid channel on the  Somfy URTSI II Crestron Home Driver.

4) After making adjustments to the driver in the Installer Settings, I can only control the first shade.

• On iOS device, make sure you completely exit the Home app and than restart the Home app. On Crestron touchpanels, make sure you reboot the panel. This will force the panel to pull down the latest UI update from the processor.

This applies to the previous driver. This does not apply to the updated driver found in Drivers > Platform > Somfy > URTSI.

The SomfyIPtoSerial works in tandem with the Somfy URTSI II Crestron Home Driver. It helps to manage the communication with the URTSI II. Each instance of the SomfyIPtoSerial will manage the communication on a single COM Port. Each instance should have a unique TCP port. The SomfyIPtoSerial Driver is part of the Somfy URTSI II Crestron Home Driver package.

Yes, The Somfy URTSI II Crestron Home Driver allows the system to control multiple devices connected to multiple COM ports. Install a separate instance of the platform driver to each COM port.

This applies to the previous driver. This does not apply to the updated driver found in Drivers > Platform > Somfy > URTSI.

The IP address is used to set the communication between the Somfy URTSI II Crestron Home Driver and the SomfyIPtoSerial Driver. It should be set as the loopback address 127.0.0.1 to let the system know that both drivers are part of the same system.

This applies to the previous driver. This does not apply to the updated driver found in Drivers > Platform > Somfy > URTSI.

The TCP port works as an identifier for the SomfyIPtoSerial Drivers. Each SomfyIPtoSerial Driver must have a unique TCP port.  The Somfy URTSI II Crestron Home Driver uses the TCP port to select the corresponding COM port.  As an example, let's use 2 Somfy URTSI II connected to 2 different COM ports in the system. Each URTSI II controls units in 5 locations. The Crestron Home system would implement 2 SomfyIPtoSerial Drivers to manage the COM ports. Each driver will have 1 unique TCP port number. No 2 SomfyIPtoSerial Drivers can have the same TCP port. For this example, the port numbers are 64401 and 64402. The Crestron Home system would implement 10 Somfy URTSI II Drivers, One per location. Five of the drivers would use the TCP port number 64401 and the other five 64402.

No, the Somfy URTSI II does not allow multiple URTSI II units connected in serial using RS-232 communication. It only allows it when using RS-485 communication.

You can add shade controls to your Keypads by creating quick actions. You can add these quick actions to any room. Then chose to have them shown or not on the UIs by selecting and editing the property using the eye symbol next to the quick action.

Then you can reference the quick action on any keypad as shown in the next snapshot.

There is an issue that occurs in CH, after making a change in the settings of a driver. The tile will show offline, or it will seem like the setting didn't take effect or the driver seems like it's not working properly. The fix is to reboot the TSW panel or restart the IOS/Android app to force CH to pull a fresh copy of data from the processor. Crestron is aware of the issue.

In order to control all or a group of shades at once, you will need to define a group in the SDN software and assign it a group address. If for some reason it’s not possible to define this group address, than an alternative is to define a quick action and add the shades you want to control to the quick action. The disadvantage with this option is that the shades will move in a staggered manner.

No, this is a hardware setup issue. Consult with Somfy tech support on how to reverse the motor direction.

If the Somfy shade motor supports storing a Favorite Preset, than you can setup the shade to the desired position and save it as the “My” preset (please consult with Somfy for further details on how this is done). On the OEM remote, confirm that pressing the “My” button, when the shades are not moving, will move the shade to the desired position. Move the shade to a different position, now from Crestron Home, if shades are not moving and you press the “Stop” button for that shade, it should move it to the preset position.