Archives: FAQs

The setpoints increment and decrement by 1° by default with this driver.

The setpoints values on the driver displays a rounded number. This is a limitation on the Crestron widget that is used, it can only display whole numbers.

• Check the IP address and port (8000 by default) configuration on the driver and the thermostat.
• Make sure the thermostat and the Crestron Home processor are on the same network and they can communicate between them. Make sure there are no network restrictions that filter TCP port 8000.
• In order for the thermostat to be controlled by a control system, you will have to enter the installer setup on the thermostat and change it to “Home Automation” mode. Each thermostat has a different way to get into the installer setup and the settings are also laid out different. Please refer to the thermostat manual or contact AprilAire tech support for instructions.

Brief steps are text console into the processor, do enableprogramcmd, find out the driver ID via ccdinfo. Enable logging by using ccdlogging id on. Than follow up by doing ccdtxdebug id on. This will print the exact text that’s being sent out to the device. Turn it off by doing ccdlogging id off.

On the RS232 side, from the processor, you connect tx from the processor to the rx on the adapter and rx on the processor side to tx on the adapter. Ground from the processor goes to ground on the adapter. On the RS485 side, you would wire the TX/RX+ from the adapter side, to the + on the Somfy transmitter and the TX/RX- from the adapter to the – on the Somfy transmitter. Although wiring RS485 ground is optional, it is recommended to connect ground from the adapter to ground on the device. The example image below shows how the wiring should look like between the adapter and the Somfy transmitter.

Connect to the Crestron Home processor with toolbox text console

1. Send the command enableprogramcmd

2. Send the command ccdinfo . Look for the driver and take note of the driver ID.

3. Send the command ccdlogging ID on

4. Once all the needed information is gathered, send the command ccdlogging ID off . It is important to disable the ccdlogging at the end to avoid performance issues.

Make sure the username and password that you put in the driver is correct. Another common reason is the player name doesn’t match what was specified. Make sure the player name that you specified in the driver is spelled exactly (case-sensitive) as the name that was set in the Blackdove phone/tablet app. If you need to update, make sure you reboot the UI and the CH processor (so that the latest settings are loaded). If you have done this and still have no control, check to see if you can control the player in the Blackdove phone/tablet app. If you can not, than remove the device and re-pair. Once you confirm the player can be controlled with the Blackdove phone/tablet app, check the player name and reboot the processor and UI. If you’re still not able to control the player through the official Blackdove app on your phone/tablet, then contact Blackdove for further support.

You need to register an account on our website and order a license for the Blackdove driver. The license is no-charge and per processor. This is to keep track of how many times the driver has been installed. You may request as many license’s as you have processors.

The Driver should have the correct IP Address and appear online before it can attempt to log into the PDU.

• Select and Premium series

Access to the control protocol is disabled by default, to block unauthorized access until properly set up. In the case of Select and Premium models, it will be unlocked at the first webpage login, when the password is set. The Crestron driver should username “user”, It might not work properly with the username “admin” the password entered on the driver should be the same as the password set for the Control System password in the PDW web interface section PASSWORDS settings

• Premium Plus

When using the PremiumPlus, the protocol must be manually enabled via the checkbox in Device Setting -> Network Services -> Control Protocol. Being that the Premium+ has configurable accounts, there is no default “user” login for the control protocol. Instead, the login command’s username and password can reference any created user account that has admin rights and the control protocol enabled.

Very likely it will, even if it is not listed as officially supported by our driver. Atlona switchers generally use the same control codes across most of their models. The best way to find out is to use our driver’s built-in 30 minute trial period to test to make sure it controls the specific Atlona model you have, before purchasing a license.