How come I am not getting the popup folder with the list of entries/zones to add to the individual room?
- Confirm that the credentials are correct
- Make sure the username or password doesn’t contain spaces or special characters like “+”, “,”, “;”.
If the driver still doesn’t create the directory with the zone list, there are a few steps you can take to troubleshoot the issue:
- To ensure correct directory creation, within the installer settings, there is a clickable link named “Authorization,” which, when clicked, redirects to the Honeywell/Resideo website. It is necessary to accept the permissions by selecting the device(s) and clicking on the “OK” button, it will then redirect you to Digital Automation’s website. This authorization is required to be done once.
2. Verify the Location name by using the exact case-sensitive name used during the initial thermostat pairing with the user’s Honeywell account, as the driver is sensitive to case and accuracy. You can use the Honeywell/Resideo web app or the authorization webpage to get the location name.
3. Allow time for communication: After adding the thermostat to a room, it’s important to wait for a sufficient amount of time for the driver to establish communication with Honeywell’s service. In some cases (especially systems with a large number of thermostats), it may take at least 1 to 2 minutes for the driver to properly communicate and create the directory with the zones.
4. If the folder is still not showing up after all these steps, you may contact us via email. Please be prepared to provide the user’s account credentials to troubleshoot properly.