Question 1

What preparation do I need to do before installing the driver?

Accepted Answer

It is recommended that you save a configuration or golden configuration before installing any driver.

Question 2

How can I send one physical input to many devices (driver) inputs?

Accepted Answer

Crestron Home manages input loop-outs using virtual adapters. The adapters are placed in the Crestron Home configuration as a hub between the source and the devices. The physical source is landed on the adapter’s input, and the adapter outputs are landed on the device's input as needed. The most commonly used adapters are the Universal A/V Adapter and the Uncontrolled Generic A/V DA. They are shown under the "Other" category below "Drivers".

Question 3

I have one input from one amp looped to an input on another amp, how do I represent this? How can I send one physical input to many device (driver) inputs?

Accepted Answer

Crestron Home handles input loop-outs using virtual adapters.  The adapters are placed in the Crestron Home configuration as a hub between the source and the devices. The physical source is landed on the input of the adapter, and the adapter outputs are landed on the input of the devices as needed. The most commonly used adapters are the Universal A/V Adapter and the Uncontrolled Generic A/V DA. They appear under the "Other" category below "Drivers".

Question 4

I’m using the Output Audio (Output 1 Audio, Output 2 Audio, etc) and I’m not able to get volume control.

Accepted Answer

In general, most uses of the Output x Audio outputs is incorrect. If you are using them because you are looping inputs from one amp to another, then please see the previous FAQ entry.

Question 5

How come on startup, the volume feedback doesn’t update? When someone tries to ramp volume, it starts from the last level rather then the startup level.

Accepted Answer

This is due to a limitation of the hardware. When the unit powers on, it does not send the current volume level back to the driver. The way around this is to set a startup volume in Crestron Home. Setup a sequence triggered by monitoring the Media Zone On event. Go to a room that’s on an output of the amp, select Media Operation and add a Set Volume and set a volume level to match the startup volume in the amp. You’ll need to add some delay in front to allow for the amp to warm up before accepting commands.