What preparation do I need to do before installing the driver?

It is recommended that you save a configuration or golden configuration before installing any driver.

Why is the driver not controlling the fireplace?

If you wired the control board directly to the processor’s RS-232 port, then you are missing a crucial piece. The control board does not utilize standard RS-232 signals. It uses “TTL” and requires an “RS-232 Shifter” to be connected between the CH processor and the DaVinci control board. This RS-232 shifter must be installed between the DaVinci control board and the CH processor. A screenshot from the relevant integration document from the manufacturer is below (Full PDF). Please contact Travis Industries for more information if you have any further questions about the physical connection and setup.

DaVinci Fireplace Crestron Home™ driver

Description

The DaVinci Fireplace driver enables the Crestron Home™ (CH) processors to have control over the Davinci Fireplace functionalities utilizing the benefits of RS-232 serial communication. The processor will have control over the main DaVinci features.

Note: Due to the nature of this product, any and all sales are final, and NO refund will be issued. It is highly recommended and encouraged to use the built-in trial license to test the driver with your hardware setup before purchasing a full license. The trial period is 2 hours and can be extended another 2 hours by rebooting the processor.

Before calling, review the Driver help file and FAQ section for the Driver as our support is limited to questions about configuration and setup only. Any hardware configuration mentioned in the driver manual are the responsibility of the integrator. If you have hardware-related questions, such as wiring or addressing, we advise reaching out directly to the manufacturer for assistance. Additional support, beyond driver configuration, requires the purchase of service hours before guidance will be provided.

We reserve the right to make changes to this policy without notice.

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Additional information

License	DaVinci Fireplace + 1 hour of live support, DaVinci Fireplace – Driver Only (email support only)

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Downloads

Fireplace_DaVinci_Serial-Manual

What preparation do I need to do before installing the driver?

It is recommended that you save a configuration or golden configuration before installing any driver.
Why is the driver not controlling the fireplace?

If you wired the control board directly to the processor’s RS-232 port, then you are missing a crucial piece. The control board does not utilize standard RS-232 signals. It uses “TTL” and requires an “RS-232 Shifter” to be connected between the CH processor and the DaVinci control board. This RS-232 shifter must be installed between the DaVinci control board and the CH processor. A screenshot from the relevant integration document from the manufacturer is below (Full PDF). Please contact Travis Industries for more information if you have any further questions about the physical connection and setup.