What preparation do I need to do before installing the driver?

It is recommended that you save a configuration or golden configuration before installing any driver.

What communication options are available?

This driver only works via RS-232 using the SAM module.

What is the difference between platform and standalone driver?

The standalone driver allows control of only one system and one zone. It offers a slightly simpler driver setup.The platform driver allows controlling more than one handler and zone on a SAM.The standalone driver is available on the HVAC menu on the Crestron Home Setup.

The feedback takes a long time to update

The SAM module needs enough time to process each command and send the necessary feedback. This is a limitation of the SAM hardware.

The driver is not getting information from the thermostat

Make sure the physical connections are correct.Confirm the communication settings.If you have Infinity Touch thermostats, make sure the thermostat is on the home screen.Confirm you are using a supported SAM module. If you have Infinity Touch thermostats, you need to have at least SAM model SYSTXCCSAM01, SYSTXCCRCT01 or SYSTXCCRWF01. If you have older SAM board model, with the Infinity Touch thermostat, than this will not work.Uninstall the driver, reboot the CH processor, re-install the driver.

Carrier Infinity Crestron Home™ Driver

Description

Note: Due to the nature of this product, any and all sales are final, and NO refund will be issued. It is highly recommended and encouraged to use the built-in trial license to test the driver with your hardware setup before purchasing a full license. The trial period is 2 hours and can be extended another 2 hours by rebooting the processor.

Before calling, review the Driver help file and FAQ section for the Driver as our support is limited to questions about configuration and setup only. Any hardware configuration mentioned in the driver manual are the responsibility of the integrator. If you have hardware-related questions, such as wiring or addressing, we advise reaching out directly to the manufacturer for assistance. Additional support, beyond driver configuration, requires the purchase of service hours before guidance will be provided.

We reserve the right to make changes to this policy without notice.

Additional information

License	Carrier Infinity + 1 hour of live support, Carrier Infinity – Driver Only (email support only)

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Downloads

Climate_Carrier_Infinity_Platform_Serial-Manual

What preparation do I need to do before installing the driver?

It is recommended that you save a configuration or golden configuration before installing any driver.
What communication options are available?

This driver only works via RS-232 using the SAM module.
What is the difference between platform and standalone driver?
- The standalone driver allows control of only one system and one zone. It offers a slightly simpler driver setup.
- The platform driver allows controlling more than one handler and zone on a SAM.
- The standalone driver is available on the HVAC menu on the Crestron Home Setup.
The feedback takes a long time to update

The SAM module needs enough time to process each command and send the necessary feedback. This is a limitation of the SAM hardware.
The driver is not getting information from the thermostat
- Make sure the physical connections are correct.
- Confirm the communication settings.
- If you have Infinity Touch thermostats, make sure the thermostat is on the home screen.
- Confirm you are using a supported SAM module. If you have Infinity Touch thermostats, you need to have at least SAM model SYSTXCCSAM01, SYSTXCCRCT01 or SYSTXCCRWF01. If you have older SAM board model, with the Infinity Touch thermostat, than this will not work.
- Uninstall the driver, reboot the CH processor, re-install the driver.