What preparation do I need to do before installing the driver?

It is recommended that you save a configuration or golden configuration before installing any driver.

The driver is not working for me, what can I do?

The first thing is to make sure your Atlona switcher is configured to not require secure login for telnet. That setting needs to be turned off. If you purchased a license, you need to make sure you put in the correct Crestron processor MAC address in when you purchased the license on our website. You than need to make sure you installed the correct driver. On the CH Setup App (and on Crestron’s driver portal), there are 2 versions of driver listed for the Atlona models. One is our driver and the other is from another company. You’ll need to go into the Info of the driver and access the Help file link to see which driver is the Digital Automation driver.

What are the supported models?

"AT-HDR-H2H-88MA", "AT-HDR-H2H-44MA", "AT-OPUS-810M", "AT-OPUS-68M", "AT-OPUS-46M", "AT-OME-PS62", "AT-UHD-PRO3-44M", "AT-UHD-PRO3-66M", "AT-UHD-PRO3-88M", “AT-Juno-451”, “AT-UHD-SW-51”, “AT-UHD-SW-500ED”, “AT-UHD-SW-52ED”

Will it work to control Atlona model xyz?

Very likely it will, even if it is not listed as officially supported by our driver. Atlona switchers generally use the same control codes across most of their models. The best way to find out is to use our driver’s built-in 30 minute trial period to test to make sure it controls the specific Atlona model you have, before purchasing a license.

How can I send one physical input to many devices (driver) inputs?

Crestron Home manages input loop-outs using virtual adapters. The adapters are placed in the Crestron Home configuration as a hub between the source and the devices. The physical source is landed on the adapter’s input, and the adapter outputs are landed on the device's input as needed. The most commonly used adapters are the Universal A/V Adapter and the Uncontrolled Generic A/V DA. They are shown under the "Other" category below "Drivers".

Atlona AV Switcher Crestron Home ™ driver

Description

This Atlona AV switcher driver manages the communication to the HDMI Matrix Switcher via TCP/IP. You will be able to assign existing sources to the AV inputs and existing room displays to the Atlona AV outputs.

Note: Due to the nature of this product, any and all sales are final, and NO refund will be issued. It is highly recommended and encouraged to use the built-in trial license to test the driver with your hardware setup before purchasing a full license. The trial period is 2 hours and can be extended another 2 hours by rebooting the processor.

Before calling, review the Driver help file and FAQ section for the Driver as our support is limited to questions about configuration and setup only. Any hardware configuration mentioned in the driver manual are the responsibility of the integrator. If you have hardware-related questions, such as wiring or addressing, we advise reaching out directly to the manufacturer for assistance. Additional support, beyond driver configuration, requires the purchase of service hours before guidance will be provided.

We reserve the right to make changes to this policy without notice.

Additional information

License	Atlona + 1 hour of live support, Atlona – Driver Only (email support only)

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Downloads

AVSwitcher_Atlona_Matrix_IP-Manual

What preparation do I need to do before installing the driver?

It is recommended that you save a configuration or golden configuration before installing any driver.
The driver is not working for me, what can I do?

The first thing is to make sure your Atlona switcher is configured to not require secure login for telnet. That setting needs to be turned off. If you purchased a license, you need to make sure you put in the correct Crestron processor MAC address in when you purchased the license on our website. You than need to make sure you installed the correct driver. On the CH Setup App (and on Crestron’s driver portal), there are 2 versions of driver listed for the Atlona models. One is our driver and the other is from another company. You’ll need to go into the Info of the driver and access the Help file link to see which driver is the Digital Automation driver.
What are the supported models?

"AT-HDR-H2H-88MA", "AT-HDR-H2H-44MA", "AT-OPUS-810M", "AT-OPUS-68M", "AT-OPUS-46M", "AT-OME-PS62", "AT-UHD-PRO3-44M", "AT-UHD-PRO3-66M", "AT-UHD-PRO3-88M", “AT-Juno-451”, “AT-UHD-SW-51”, “AT-UHD-SW-500ED”, “AT-UHD-SW-52ED”
Will it work to control Atlona model xyz?

Very likely it will, even if it is not listed as officially supported by our driver. Atlona switchers generally use the same control codes across most of their models. The best way to find out is to use our driver’s built-in 30 minute trial period to test to make sure it controls the specific Atlona model you have, before purchasing a license.
How can I send one physical input to many devices (driver) inputs?

Crestron Home manages input loop-outs using virtual adapters. The adapters are placed in the Crestron Home configuration as a hub between the source and the devices. The physical source is landed on the adapter’s input, and the adapter outputs are landed on the device's input as needed. The most commonly used adapters are the Universal A/V Adapter and the Uncontrolled Generic A/V DA. They are shown under the "Other" category below "Drivers".