If the driver doesn’t create the directory with the zone list, there are a few steps you can take to troubleshoot the issue:
- Verify the Location name: Ensure proper directory creation, confirm that you’re using the exact location name (case-sensitive) used during the initial thermostat pairing with the user’s Honeywell account, as the driver is sensitive to case and accuracy. If you’re uncertain about the name, consult Honeywell’s documentation, user manual, or reach out to their support team for assistance. When you are getting the authorization code you can see the available locations to be used.
- Unpair and pair the thermostat: If you don’t remember the location name or suspect that it might be incorrect, you can try un-pairing and re-pairing the thermostat again on the user’s Honeywell’s account. This process typically involves accessing the settings menu on the thermostat and selecting the unpair or disconnect option. Once unpaired, follow the instructions provided to pair the thermostat again with the correct location name.
- Allow time for communication: After adding the thermostat to a room, it’s important to wait for a sufficient amount of time for the driver to establish communication with Honeywell’s service. In some cases (especially systems with a large number of thermostats), it may take at least 1 to 2 minutes for the driver to properly communicate and create the directory with the zone list.
- The authorization code has a very short expiration time (approximately ~1 minute). Use a private browser tab if necessary. Many people obtain the authorization code first and then slowly go through the process to install the driver. Instead, go through the process of installing the driver and enter in all other information (license key). Then go through the process to obtain the authorization code and location name. Once you obtain that info, put it in the driver and proceed. The folder may not appear if the authorization code has expired or is invalid. Please note that the code is only valid for 1 minute and can be used only once. Avoid using the back button on your browser to request a new code.
If after all these steps the folder is still not showing up, then you may contact us via email. We may ask you to send us the user’s account credentials in order to properly troubleshoot the issue.